Eric Dalton

Nomination Story

"Eric Dalton is nominated for the Impact & Innovation award for his leadership in redefining how specialized neurological and dementia care can be delivered in the home. As Vice President of Angels on Call Homecare, Eric has helped transform a family-founded agency into a nationally recognized model for complex home-based care while advancing standards across the industry. Recognizing that traditional homecare models were not designed to meet the complex needs of individuals living with Dementia and Parkinson’s disease, Eric set out to build a new framework one that integrates specialized caregiver training, clinical oversight, and innovative service design. Under his leadership, Angels on Call became the first homecare provider in the United States Accredited in Certified Parkinson’s Disease Care (CPDC™) and the first Accredited healthcare organization in New York to achieve Purple Flag Dementia Care Accreditation. The organization has also been recognized as a Community Partner in Parkinson’s Care (CPPC) by the Parkinson’s Foundation and as an Age-Friendly Health System – Committed to Care Excellence through the Institute for Healthcare Improvement, reinforcing its commitment to advancing evidence-informed home-based care. Eric has pioneered several innovative programs designed to restore dignity, engagement, and quality of life for individuals living with cognitive decline. These include the Memory Care Angel (MCA) program, the Guardian Angel RN initiative, and Timeless Beauty Spa—the first in-home beauty spa program designed specifically for individuals living with dementia and cognitive impairment. The program is delivered by a Licensed Practical Nurse who is also a licensed cosmetologist and dementia-certified professional, ensuring services are provided with both clinical understanding and therapeutic sensitivity. This unique combination helps restore important rituals of personal care, confidence, and identity that are often lost during illness. Innovation for Eric also extends beyond direct care to strengthening the caregiving ecosystem for families. He launched Angels Embrace, a free support group providing education, guidance, and connection for families navigating Dementia and Parkinson’s disease. The program creates a trusted space where caregivers and loved ones can share experiences, learn practical strategies, and access reliable resources while navigating complex care journeys. Eric is equally committed to advancing the future of the caregiving workforce. He led the development of a licensed PCA training school that provides free certification opportunities, expanding the healthcare workforce while creating meaningful career pathways for individuals entering the field. Under Eric’s leadership, Angels on Call has also implemented data-driven quality monitoring systems that track clinical indicators such as falls, infections, and safety outcomes across the care population. These efforts demonstrate how structured training, clinical oversight, and specialized programming can contribute to safer home environments, with caregiver supervised care associated with significantly lower fall incidence compared to overall client exposure. Through this work, Eric Dalton is not only improving outcomes for individuals and families today he is helping shape a future in which specialized dementia and neurological care can be safely and effectively delivered at home, expanding what is possible for home-based healthcare across the industry."