Smriti Neupane

Nomination Story

"I’ve had the chance to work alongside Smriti over the past few months, and in that short time, she’s genuinely set a new standard for me when it comes to what great frontline care looks like. We typically see each other once or twice a week while supporting a client who requires a two-person transfer, so I’ve been able to observe her closely in real, hands-on situations. What immediately stands out about Smriti is her natural kindness—she has a calm, gentle presence that puts people at ease almost instantly. What makes her exceptional is how seamlessly she pairs that warmth with a very high level of professionalism. She is incredibly mindful in how she approaches care. Every interaction is respectful, intentional, and centered around the client’s comfort and dignity. She takes the time to communicate clearly, seek consent, and ensure the person she’s supporting feels safe and involved. There was one moment that really stayed with me. During a shift, despite clearly asking for consent, she was criticized by the client for not doing so. Without becoming defensive or flustered, Smriti simply apologized and adjusted—becoming even more attentive, checking in more frequently, and continuing the care with patience, kindness, and a positive attitude. What I found most powerful was what happened after we left. Only once we were outside did she let her guard down, and it was clear the situation had affected her. It showed just how much she genuinely cares—not just about completing a task, but about being trusted and doing right by the people she supports. And yet, in the moment, she remained completely composed, ensuring neither the client nor their caregiver felt anything but respect and reassurance. I can honestly say I’ve never seen anyone demonstrate that level of emotional control and professionalism in a situation like that. It left a lasting impression on me. In conversations we’ve had, Smriti has also shared some of the more difficult realities she has faced in this work, including inappropriate behaviour, unfair assumptions, and requests that go beyond what any caregiver should reasonably be expected to manage. What stood out to me was not just what she experienced, but how she handled it—with quiet dignity, professionalism, and the confidence to set clear boundaries when needed. She remains remarkably kind and thoughtful, without compromising her own respect or safety. Beyond her work with clients, Smriti is an incredible colleague. She is supportive, collaborative, and genuinely kind to those she works with. She goes out of her way to create a positive and respectful environment, making even difficult shifts feel manageable. Working with her is something I genuinely look forward to. Smriti is the kind of caregiver who brings steadiness into unpredictable situations. Her ability to remain kind without being passive, and professional without losing her humanity, is what sets her apart. In a role that demands both emotional strength and compassion, she delivers both—consistently and without recognition. She is more than deserving of it."