Grace Nepomuceno

Nomination Story

"I am proud to nominate Care at Home of Delaware's Operations Manager for the Operational Excellence Award in recognition of her leadership and impact on our organization. She brings structure, accountability, and consistency to complex day-to-day operations, ensuring that scheduling, documentation, and service delivery are accurate and aligned. Over the past year, she successfully led the onboarding of 200+ caregivers and staff from one EMR to another, ensuring a smooth transition with minimal disruption to services. Her ability to guide both caregivers and staff through change while maintaining operational stability was critical to our success. What sets her apart is her proactive approach: she identifies gaps, implements practical solutions, and helps the team adapt to ongoing changes. She is reliable, solution-oriented, and maintains a high standard of execution. She also fosters a positive and supportive environment, balancing accountability with approachability. Her contributions have strengthened our operations and positioned us for continued growth. "